Lead Technical Specialist

3 days ago

Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,87,50,000 - ₹ 2,12,25,000
Job Title:

Senior Technical Expert


Role Purpose:

The Senior Technical Expert owns and resolves customer reported network issues.


Key Responsibilities:
  • Provide technical assistance to high-priority accounts
  • Interact with customers to troubleshoot and isolate root causes
  • Replicate customer problems in a controlled lab environment
  • Collaborate with Engineering teams to resolve escalations and bugs
  • Document interactions and technical action plans
  • Communicate updates to management and field teams for critical technical escalations

Requirements:
  • 8+ years of experience working in the networking space
  • 5+ years of experience working in a technical support center
  • Excellent written and oral communication skills, including formal presentation abilities
  • Expertise in troubleshooting and resolving complex Layer 2/3 and/or wireless issues in multi-vendor environments
  • Experience providing support to direct customers, partners, and field personnel
  • Ability to provide technical guidance to team members

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