Relationship Manager
3 weeks ago
Job Summary
The ideal candidate will be responsible for providing financial solutions to meet the requirements of KCC customers, ensuring value-added customer service. They will collaborate with product and operations teams to drive customer acquisition, servicing, and deepening.
Key Responsibilities
- Increase liabilities size of relationships via balances in accounts of existing KCC customers and enhance customer profitability.
- Review inflows and outflows in mapped accounts and identify potential business opportunities.
- Establish a close connection with existing customers through mailers and phone calls, sharing insights on fluctuations in interest rates, exchange rates, and product offerings.
- Generate new sales leads for KCC customers through referrals from existing clients, brokers, etc.
- Acquire new customers for KCC with a detailed understanding of Credit assessment.
- Leverage knowledge on Liability, FX, Trade, and Client Relationship, Delinquency management, Relationship management, and Analytical mind-set to increase business volume.
- Manage portfolios effectively through continuous monitoring of accounts and renewals, enhancement, retention, and ensure Portfolio Hygiene with minimal open deferral and covenants.
- Develop a superior working relationship with Branch banking for cross-leveraging and synergy optimization and work within the Overall Bank Eco System with other Stakeholders.
- Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers.
- Recommend process changes to improve service efficiency and quality across the branch network.
- Demonstrate ability in sales planning and conceptualize promotions and marketing initiatives.
- Understand Financial statements, Credit Assessment, and title-security documents.
Managerial & Leadership Responsibilities
- Attract and retain best-in-class talent for key roles in their reporting structure.
- Monitor key parameters on employee productivity, hiring quality, and attrition rates, making necessary improvements.
- Enable teams to drive growth targets by providing necessary support.
Qualifications
- Graduate - Bachelor's in Commerce/Art/Science/Business/Computer/Engineering/Management/any others.
- 4+ years of relevant branch banking experience.
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