
MS Office Support Specialist
2 weeks ago
We are seeking a talented MS Office support specialist to join our team.
About the RoleThis is an exciting opportunity for a motivated individual to work as a Level 2 MS Office support engineer, providing technical expertise and support for Microsoft 365 product applications.
- Key Responsibilities:
- Perform Level 2 application support and incident management.
- Provide technical assistance & excellent support for Microsoft 365 product applications at a Level 2 skillset.
- Work closely with Level 1/1.5 support teams.
- Escalate complex issues to Level 3 engineers or vendors as needed.
- A bachelor's / master's degree in computer science engineering/technology is required.
- Technical certifications would be beneficial.
The team owns and supports several products within Microsoft 365 including all Office applications, MS Outlook, multiple add-ins for the MS Office Suite, Adobe Acrobat and WinZip.
Flexible work hours are required. Incident and problem escalation and resolution for Office 365 platforms will be handled by the selected candidate. Basic knowledge and experience of Microsoft Exchange Admin Center and delegation permissions are essential.
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