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CRM Expert Specialist

2 weeks ago

Mumbai, Maharashtra, India beBeeCommercial Full time ₹ 90,00,000 - ₹ 1,20,00,000

Job Summary:

A Commercial Excellence CRM Analyst is responsible for leading or participating in worldwide, cross-functional teams to address business or systems issues relevant to CRM. The ideal candidate will have 3+ years of experience in a configurator role in CRM (MS Dynamics or equivalent), prior experience with an ERP system (e.g., SAP), Business Warehouse (e.g., SAP BW) and Power BI preferred.

Main Responsibilities:

  • Configure CRM as per agreed strategy and drive its usage across the business.
  • Responsible for Master Data Management within CRM and connected systems/tools.
  • Become the single point of contact and super-user/admin for CRM.
  • Modify existing approval process (DOA) workflow as per proposed changes.
  • Drive continuous improvement in CRM-related processes from quote to cash.
  • Develop dashboards/visualizations within dynamics for sales leaders, product line managers, sales managers, market managers, finance teams, and top management.
  • Proactively communicate and collaborate with stakeholders to analyze information needs and functional requirements, deliver those requirements with accuracy and in a timely manner.
  • Identify opportunities to enhance current processes after thorough understanding of existing processes and toolset used.
  • Evaluate information gathered from multiple sources (SAP BW, CRM, SAP, etc.), reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from true needs.
  • Maintain tools & scorecards to track key metrics and value captured.

Requirements:

  • Show strong ability to solve problems creatively through innovation & process re-engineering.
  • Good inter-personal, organizational, time management, and analytical skills.
  • Manage multiple priorities; both as an independent problem solver and as a team player.
  • Excellent verbal and written English communication skills and ability to interact professionally with diverse groups/levels of management.
  • Anticipate change and prioritize accordingly.
  • Make decisions under uncertainty.
  • Be friendly, empathetic, and professional even under stressful circumstances and tight timelines.

What We Offer:

We provide a dynamic work environment that fosters growth, learning, and teamwork. Our organization values diversity, equity, and inclusion and is committed to creating a workplace where everyone feels valued and respected.