Optimizing Global Workforce

6 days ago

Bengaluru, Karnataka, India beBeeDirector Full time ₹ 1,50,00,000 - ₹ 2,50,00,000
Workforce Management Director

The Workforce Management team plays a pivotal role in driving solutions and strategies that optimize efficiency and maintain high employee and customer satisfaction levels.

As the Workforce Management Director, you will lead a dynamic team comprising Managers, Analysts, Schedulers, and Real-time Coordinators supporting global operations across multiple clients and verticals.

Key Responsibilities:

  1. Develop and implement workforce management strategies aligned with business objectives.
  2. Conduct data-driven analysis to forecast staffing needs, ensuring alignment with client requirements and Service Level Agreements (SLAs).
  3. Collaborate with senior management and clients to create long-term workforce plans that support business growth and scalability.
  4. Lead, mentor, and develop a team of workforce analysts and Business Intelligence analysts.
  5. Utilize historical data and predictive analytics to forecast staffing requirements.
  6. Foster a culture of continuous improvement, encouraging innovation in workforce management practices.

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