Global Workforce Optimization Lead

11 hours ago

Bengaluru, Karnataka, India beBeeWorkforce Full time ₹ 15,00,000 - ₹ 28,00,000

Job Overview

We are seeking an experienced Workforce Management (WFM) professional to lead our team in configuring and optimizing WFM systems. As a Manager of the Global WFM Configuration Team, you will be responsible for leading a team of analysts in documenting business requirements, designing high-quality solutions, and managing implementation and process change.

Your Key Responsibilities:

  • Lead a team of WFM configuration analysts in documenting business requirements, designing high-quality solutions, and managing implementation and process change

  • Mentor and coach team members to enhance their technical skills and problem-solving capabilities, empowering them to take full ownership of system configurations and optimizations

  • Reviewing and documenting existing system configuration and presenting detailed comparisons for to-be analysis

  • Establish training and knowledge-sharing programs to develop technical expertise across the team and ensure long-term sustainability of WFM solutions

  • Guiding the development of application test plans, working closely with other teams for issue escalations and fixes

  • Design, implement, and optimize WFM configurations to improve scheduling, timekeeping, and workforce optimization

  • Oversee the development of scripts, integrations, APIs, and SQL queries that enhance system capabilities and data accuracy

  • Stay ahead of emerging workforce management trends and technologies, ensuring that WFM capabilities remain innovative and future-proof

  • Work closely with IST to ensure that system enhancements align with the broader Workforce Management Program roadmap

  • Drive standardization and best practices in system configurations, integrations, and automation, ensuring global scalability and operational excellence

  • As the primary point of contact for all WFM-related inquiries, escalations, and strategic discussions within the EMEA region, act as the key liaison between stakeholders and the WFM team

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  • Key Qualifications:

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