
International Voice Process Team Manager
7 days ago
This role involves leading a team of voice agents, overseeing daily operations, and ensuring quality standards are met.
- We are seeking an experienced Team Leader to manage our international voice process.
This is a leadership position that requires strong communication, problem-solving, and analytical skills. As a Team Leader, you will be responsible for:
- Managing a team of voice agents to achieve targets and meet service level agreements (SLAs).
- Overseeing daily operations to ensure smooth delivery of services.
- Maintaining quality standards through monitoring and feedback.
- Collaborating with internal stakeholders and clients to resolve issues and improve processes.
- Team Management
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