
Business Process Lead
3 days ago
We are seeking a seasoned Operations Manager to lead voice-based business process outsourcing (BPO) teams. This role involves overseeing daily delivery, managing performance metrics and driving process improvements while ensuring client satisfaction and compliance.
Key Responsibilities:- Lead voice operations across multiple teams/projects
- Manage key performance indicators (KPIs) and ensure service level agreement (SLA) adherence
- Supervise Team Leads, Trainers, and Quality Assurance professionals
- Collaborate with clients and handle escalations
- Optimize staffing, cost, and productivity
- Mentor future leaders and drive continuous improvement
- At least 10 years of experience in BPO, with 3+ years in voice process management
- Strong understanding of contact center metrics, workforce management (WFM), and reporting tools
- Experience with international processes (US/UK/AUS)
- Proficient in Microsoft Excel, PowerPoint, customer relationship management (CRM) software, and dialers
- Familiarity with COPC, Six Sigma, and Lean methodologies is preferred
- An MBA or relevant postgraduate degree is desirable
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Business Process Optimization Lead
6 days ago
Nellore, Andhra Pradesh, India beBeeProcess Full time ₹ 60,00,000 - ₹ 70,00,000Job Title: Business Process Optimization LeadThis role involves working closely with various stakeholders to understand business needs, document requirements, create and maintain process documentation, assist in the implementation of solutions and monitor quality of service delivery.Analysis of business processes and workflows with the objective of finding...
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Strategic Business Process Analyst
23 hours ago
Nellore, Andhra Pradesh, India beBeeBusiness Full time ₹ 40,00,000 - ₹ 80,00,000**Job Description**This role involves the development and deployment of business processes and capabilities associated with the sale of products and services at a country, region, or global level.Designing sales incentive plans to motivate employees.Developing new or enhanced business processes and capabilities to support customers and partners.Integrating...
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Salesforce Business Process Specialist
4 days ago
Nellore, Andhra Pradesh, India beBeeChange Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Business Analyst - SalesforceWe are seeking a skilled Business Analyst to join our team. As a key member of our organization, you will work closely with an enthusiastic and talented group of individuals from diverse backgrounds.Your responsibilities will include analyzing business needs and problems, developing solutions to improve our business processes,...
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Business Process Management Specialist
7 days ago
Nellore, Andhra Pradesh, India beBeeBusiness Full time ₹ 1,00,00,000 - ₹ 1,20,00,000BPM Process SpecialistJob Summary:We are seeking a skilled Business Process Management (BPM) professional to join our team as a BPM Process Specialist. The ideal candidate will have experience in business process analysis, design, and implementation.This is a client-facing role where you'll work directly with stakeholders to capture requirements, processes,...
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International Telecom Process Lead
6 days ago
Nellore, Andhra Pradesh, India beBeeTeam Full time ₹ 80,00,000 - ₹ 1,20,00,000Maximizing Process Efficiency and Team ProductivityJob OverviewWe are seeking a highly skilled professional to lead our Operations team in India.About the RoleLead a team of experts in international telecom processes, driving process optimization strategies to achieve key performance indicators (KPIs).Mentor and coach team members to enhance their...
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**Lead Process Engineer Opportunity**
3 days ago
Nellore, Andhra Pradesh, India beBeeProcessDirector Full time ₹ 2,00,00,000 - ₹ 2,50,00,000**Process Director Job Description**We are seeking a skilled Process Director to lead our team in delivering high-quality process engineering solutions. The successful candidate will have a strong background in chemical engineering and minimum 18-20 years of experience in the process department of a consultancy organization or technical services department...
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Business Process Coordinator
6 days ago
Nellore, Andhra Pradesh, India beBeeAccountant Full time ₹ 12,00,000 - ₹ 15,00,000Accounts Receivable Specialist Job OverviewAt the core of this dynamic role is the responsibility to assist with day-to-day calls/queries relating to billing processes. To excel in this position, an individual must possess exceptional analytical and communication skills, ensuring seamless collaboration with colleagues and customers alike.Key Skills and...
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Lead Business Manager
5 days ago
Nellore, Andhra Pradesh, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878Lead Business Manager">We are seeking an exceptional leader to drive business growth and manage a high-performing team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record of success in sales management.">About the Role">This is a challenging and rewarding opportunity for a seasoned...
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Business Process Improvement Specialist
3 days ago
Nellore, Andhra Pradesh, India beBeeDigitalTransformation Full time ₹ 80,00,000 - ₹ 1,50,00,000Key Role in Digital TransformationThis critical position drives digital transformation for clients across the Middle East, Africa, and APAC.The client-facing role requires strong analytical skills to map processes, capture requirements, and design solutions that deliver measurable impact.This position involves working directly with stakeholders to understand...
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Business Process Automation Specialist
23 hours ago
Nellore, Andhra Pradesh, India beBeeAutomation Full time ₹ 1,00,00,000 - ₹ 1,50,00,000Automate Business ProcessesWe are seeking a skilled Automation Engineer to design, build, and maintain automation workflows using no-code and low-code tools. This role involves integrating third-party APIs, building custom connectors, and developing centralized automation libraries.Key Responsibilities:Design and implement scalable automation systems that...