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Accounts Receivable Specialist Job Overview
At the core of this dynamic role is the responsibility to assist with day-to-day calls/queries relating to billing processes. To excel in this position, an individual must possess exceptional analytical and communication skills, ensuring seamless collaboration with colleagues and customers alike.
Key Skills and Qualifications
- Minimum 4-9 years of relevant work experience in finance or accounting required.
- Thorough knowledge in accounts receivable (AR) processes and procedures.
- Proficiency in Microsoft Office Word, Excel, and PowerPoint applications.
- Strong oral and written communication skills in English, enabling effective interaction with a diverse range of stakeholders.
- Ability to work under time pressure in a dynamic business environment, prioritizing tasks and meeting deadlines efficiently.
Responsibilities and Accountabilities
- Assist the field location team with necessary supporting documents for billing purposes.
- Manage and recover outstanding payments from customers, maintaining excellent relationships through empathetic negotiation and dispute resolution.
- Investigate and address customer concerns related to billing, payments, or account discrepancies, delivering prompt resolutions and enhanced customer satisfaction.
- Download bank statements for all accounts, accurately reconciling orders to match customer books and validating credits or debits.
- Collate remittances for cash/Wire/Cheque payments received and apply to the correct invoice, ensuring timely and accurate payment processing.
