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ServiceNow Solutions Manager

2 weeks ago

Bharatpur, Rajasthan, India beBeeTechnical Full time ₹ 20,00,000 - ₹ 25,00,000
Job Title

ServiceNow Technical Lead

About the Role

We are seeking an experienced ServiceNow Technical Lead to oversee a team of professionals, manage incoming work, assign tasks, and serve as the primary point of contact for customers. The ideal candidate will have a blend of technical expertise, leadership skills, and customer-facing communication to deliver high-quality solutions on the ServiceNow platform.

Key Responsibilities
  • Work Management: Prioritize, organize, and manage incoming ServiceNow-related tasks, including incident resolution, service requests, and platform enhancements, ensuring timely delivery.
  • Task Assignment: Allocate tasks to team members based on skillsets, workload, and project requirements to optimize team performance and meet deadlines.
  • Customer Engagement: Act as the primary liaison with customers, gathering and clarifying requirements, providing updates on project progress, and ensuring customer satisfaction.
  • Team Leadership: Mentor and guide team members, fostering a collaborative environment, providing technical guidance, and supporting professional development.
  • ServiceNow Expertise: Oversee the design, development, and implementation of ServiceNow solutions, ensuring alignment with best practices and business objectives.
  • Process Improvement: Identify opportunities to optimize workflows, automate processes, and enhance ServiceNow platform functionality.
  • Reporting and Metrics: Track team performance, monitor KPIs, and provide regular reports to stakeholders on project status, team productivity, and service delivery.
  • Issue Resolution: Escalate and resolve complex technical or customer issues, ensuring minimal disruption to service delivery.
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • 5+ years of experience working with the ServiceNow platform (ITSM, ITOM, HR, or other modules).
  • 2+ years in a leadership or team lead role, managing technical teams.
  • Proven experience in customer-facing roles, with strong communication skills.
  • Certifications: ServiceNow Certified System Administrator (required); additional certifications like Certified Implementation Specialist or Certified Application Developer (preferred).
Benefits

This role offers a range of benefits, including:

  • Flexible working hours.
  • Ongoing training and development opportunities.
  • A competitive salary and benefits package.