
Enhance ServiceNow Solutions as a Seasoned Developer
12 hours ago
As a seasoned ServiceNow developer, you will play a key role in enhancing our platform by implementing cutting-edge solutions.
Key Responsibilities:
- Develop enhancements identified during UAT and review existing designs for improvements.
- Implement ServiceNow Order Management and Customer Service Management solutions, including simple order capture and orchestration, complex order capture and orchestration with links to Service Portfolio Management & Customer Service Management, integrations with third-party tools.
- Collaborate with ServiceNow architects and tech leads to design and implement best-practice ServiceNow solutions.
- Ensure solutions align with platform standards and minimize customizations.
Required Skills and Qualifications:
- Strong hands-on experience in ServiceNow development (6+ years total, 3+ years in Order Management).
- Good knowledge of ServiceNow modules: CSM, ITSM, SPM.
- Strong expertise in Configuration-Based Development Model (CSDM).
- Deep understanding of Workspaces, UI Builder, Flow Designer.
- Proficiency with integrations (scripted APIs, Integration Hub).
- Excellent knowledge of ServiceNow platform and core features (CMDB, applications, shared capabilities).
- Practical experience in portal management & customization.
- Strong experience in Service Catalog definition and setup.
- Ability to design, prototype, and transform ideas into ServiceNow solutions.
- Knowledge of sales and ordering processes (SPM processes a plus).
Professional Attributes:
- Strong problem-solving and analytical skills.
- Experience collaborating with architects, BAs, and tech leads.
- Capable of translating user stories into ServiceNow features with minimal customization.
Soft Skills:
- Fluent English with excellent communication skills (ability to explain complex topics to non-IT stakeholders).
- Fast learner with proactive attitude.
- Strong teamwork skills – able to support and collaborate when challenges arise.
Nice to Have:
- Exposure to large-scale digital transformation projects.
- Familiarity with global enterprise environments.
- Knowledge of SPM processes.
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