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Customer Support Specialist
3 weeks ago
We are seeking a skilled Customer Support Professional to join our international team. The ideal candidate will be passionate about delivering exceptional customer experiences and possess excellent communication skills.
Responsibilities:
- Handle customer calls with efficiency and professionalism, ensuring timely resolution of issues.
- Understand customer needs and provide tailored solutions that meet their expectations.
- Troubleshoot complex problems and escalate when necessary, maintaining high call quality standards.
- Maintain accurate records of interactions, leveraging insights to improve future support processes.
- Meet performance targets for customer satisfaction, call handling time, and issue resolution.
Key Qualifications:
- Excellent English communication skills (no grammatical errors or miscommunications)
- Proven experience in customer-facing roles, preferably in technical support
- Ability to work effectively in a dynamic, fast-paced environment
- Strong problem-solving skills and attention to detail
- Self-motivated and proactive approach to meeting performance targets
Benefits:
- Competitive salary and performance-based incentives
- Opportunities for career growth and professional development
- Collaborative, dynamic work environment
Additional Requirements:
- Location: Jaipur
- Number of Positions: 50+
