Product Support Specialist

1 day ago

Jodhpur, Rajasthan, India beBeeSupport Full time ₹ 8,50,000 - ₹ 12,40,000

Job Title: Product Support Specialist

 

We are seeking a skilled and dedicated professional to provide exceptional customer service and technical support to our customers. As a key member of our team, you will be responsible for delivering prompt, high-quality, and courteous responses across all support channels.

Main Responsibilities:

  • Resolve diverse customer inquiries in a timely manner, ensuring consistent support coverage across 24x5 shifts.
  • Provide outbound video call support to customers as requested, utilizing active listening skills to understand their needs and concerns.
  • Develop comprehensive product knowledge by utilizing internal documentation, staying up-to-date on product developments, policy changes, known issues, user feedback, and compliance domain requirements.
  • Proactively identify trends and surface them to relevant teams, reporting missing knowledge articles, HelpCenter articles, or other required edits to Senior Specialists or Managers.
  • Stay updated on product features, policies, and procedures, ensuring timely communication with engineers and managers during outages or critical issues.

Required Skills and Qualifications:

  • Comfortable working in U.S. time zones [19:00 to 05:00 IST].
  • Strong problem-solving skills, attention to detail, and effective communication skills (written and verbal).
  • Technical support skills (HTML/CSS/JS) are a plus, as well as a Bachelor's degree in a technology-related field.
  • Knowledge in the e-commerce industry is a plus, but not required.

Benefits:

This role offers opportunities for growth and development, a dynamic work environment, and a chance to make a meaningful impact on customer satisfaction.

Others:

Please note that this job description is subject to change based on business needs.

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