Retail Collection Supervisor
1 week ago
Job Overview
- The Role of a Supervisor in Retail Collections: A Strategic Position
As a supervisor in retail collections, your primary responsibilities will include overseeing area-wide retail MFB collection operations and staff performance. This position demands strong leadership skills and the ability to design and implement effective recovery and collection strategies.
Key Responsibilities:
- Supervising staff and ensuring they meet performance targets
- Developing and implementing strategic plans for recovery and collection operations
- Resolving high-level delinquency cases and customer escalations efficiently
- Maintaining accurate records and preparing detailed reports on collections and portfolio performance
Requirements and Qualifications
- Graduate or Postgraduate degree in any field
- At least 5–7 years of experience in retail collections or recovery operations
- Excellent leadership and vendor management capabilities
- Proficiency in delinquency analysis and compliance reporting
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