Senior Retail Operations Manager

3 days ago

Bikaner, Rajasthan, India beBeeRetailManager Full time ₹ 7,50,000 - ₹ 10,00,000
Job Title: Retail Store Manager

Overview:

The successful candidate will lead a team to deliver exceptional customer experiences and drive sales performance in a fast-paced retail environment.

  • Manage daily store operations, including opening/closing, cash handling, and POS systems.
  • Ensure the store reflects a luxury brand identity through visual merchandising, cleanliness, and ambience.
  • Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.
  • Drive sales to achieve and exceed monthly revenue targets.
  • Provide personalized styling guidance for sarees, blouses, and accessories.
  • Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
  • Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.
  • Recruit, train, and supervise sales staff, stylists, and support personnel.
  • Monitor staff performance, set targets, and conduct regular team meetings.
  • Motivate the team to deliver exceptional ethnic wear shopping experiences.
  • Oversee stock movement, replenishment, tagging, and barcoding.
  • Maintain accurate records of saree collections and ensure minimal stock loss/shrinkage.
  • Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.
  • Execute in-store events such as festive saree showcases, draping workshops, and wedding collection previews.
  • Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
  • Promote store offers and exclusive collections through local channels and social media collaborations.
  • Prepare daily/weekly sales and footfall reports.
  • Ensure compliance with billing, GST, and company policies.
  • Maintain safety and operational excellence within the store.

Requirements:

  • Strong leadership and people management skills.
  • Excellent communication in English, Bengali, and Hindi.
  • Knowledge of ethnic wear fabrics, draping styles, and customer preferences.
  • Customer-first mindset with problem-solving skills.
  • Ability to thrive in high-footfall seasons (Durga Puja, weddings, festivals).
  • Proficiency in billing software, POS systems, and MS Office.
What We Offer

A dynamic work environment that encourages growth and development. Opportunities for career advancement and professional certifications.

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