Retail Operations Coordinator

14 hours ago

Bikaner, Rajasthan, India beBeeTeamLeader Full time ₹ 6,00,000 - ₹ 10,00,000
Results-Driven Team Leader

We are seeking a customer-centric and results-driven professional to lead daily operations of our retail outlet. This role entails overseeing sales, customer experience, inventory management, and supervising services like home deliveries and spa operations.

The ideal candidate will possess excellent leadership skills, be able to drive store sales, and deliver exceptional customer service. They should also be able to manage customer queries, complaints, and escalations effectively.

Responsibilities:

  • Customer & Sales Management:
    • Deliver exceptional customer service to drive store sales and customer retention.
    • Assist in handling customer queries, complaints, and escalations.
    • Support the Store Manager in achieving monthly sales targets.
  • Inventory & Operations:
    • Oversee stock levels, replenishment, and timely ordering.
    • Ensure proper inventory control and minimize shrinkage.
    • Coordinate with logistics for smooth handling of home delivery orders.
  • Visual Merchandising:
    • Implement and maintain visual merchandising standards to enhance customer experience.
    • Ensure promotional displays, signage, and in-store layouts are updated regularly.
  • Service Management (Spa & Grooming):
    • Assist in managing spa and grooming appointments.
    • Coordinate staff scheduling and ensure quality of pet spa services.
    • Handle customer follow-ups and ensure satisfaction with spa experiences.
  • Team Support:
    • Supervise floor staff and assign daily responsibilities.
    • Support training of new employees on customer handling and store SOPs.
    • Maintain discipline, hygiene, and operational standards within the store.

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