Senior Customer Experience Specialist

2 weeks ago

Bikaner, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 12,00,000
Key Retail Role

This is a critical position within the retail sector, focusing on providing exceptional customer service.

Responsibilities:

  • Engage with customers visiting the store for article drop-off and collection, ensuring a professional interaction.
  • Maintain store cleanliness and aesthetics, upholding high standards.
  • Manage inventory of stock, ensuring items are properly logged and available as needed.
  • Handle daily cash collection and prepare end-of-day financial summaries with accuracy.
  • Follow up with customers regarding the collection of completed orders.
  • Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.
  • Stay in close communication with the operational team to ensure smooth processing of articles and resolve any logistical issues.
  • Maintain up-to-date records of transactions, stock, and customer interactions to ensure transparency and efficiency.

Requirements:

  • Prior experience in luxury retail, customer service, or a related field is preferred.
  • Strong verbal communication skills in English, with the ability to engage with customers confidently.
  • A polite, hospitable, and solution-oriented approach to customer service.
  • Basic understanding of managing cash transactions and maintaining financial records.
  • Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
  • A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations.

About Our Organization:

  • We specialize in delivering premium cleaning, protection, and restoration services for various items.
  • We operate physical stores and have a centralized workshop.
  • We strive to provide seamless customer experiences.

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