Latin American Customer Experience Specialist

4 hours ago


Bikaner, Rajasthan, India beBeeContent Full time ₹ 9,00,000 - ₹ 12,00,000
Customer Service and Content Specialist

We are seeking a skilled professional to fill the role of Customer Service and Content Specialist. In this position, you will be responsible for delivering exceptional customer experiences through timely responses to queries and the creation of engaging content in Latin Spanish and Brazilian Portuguese.

Key Responsibilities:

  • Deliver world-class customer satisfaction by providing comprehensive support via email ticketing systems, social media, and phone calls.
  • Develop and implement effective content strategies to enhance brand awareness and drive engagement.
  • Collaborate with cross-functional teams to align content initiatives with business objectives.
  • Stay up-to-date on industry trends and best practices to ensure continuous improvement in customer service and content creation.
  • Provide training sessions to new employees to equip them with the skills needed to succeed in their roles.
  • Maintain accurate records of customer interactions and transactions for future reference.
  • Identify areas for process improvements and implement changes to increase efficiency and productivity.

Requirements:

  • Excellent fluency in spoken Latin Spanish, Brazilian Portuguese, and English.
  • Strong command over written Latin Spanish, Brazilian Portuguese, and English.
  • Minimum 1+ year of experience in providing customer support in the respective languages.
  • Candidates with experience supporting international customers via call or chat will be preferred.
  • Bachelor's degree in business administration or a related field.
  • Good problem-solving abilities.
  • A customer-oriented individual with excellent interpersonal and organizational skills.
  • Ability to meet deadlines and prioritize tasks effectively.
  • Excellent negotiation and sales skills.
  • Outstanding phone etiquette and active listening abilities.
  • A quick learner with an exceptional ability to make decisions.


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