Customer Experience Specialist

22 hours ago


Bikaner, Rajasthan, India beBeeCustomerService Full time US$ 2,40,000 - US$ 4,80,000
Job Title: Customer Service Representative

We are seeking a skilled Customer Service Representative to join our team.

About the Role:

The ideal candidate will be responsible for delivering exceptional customer service, ensuring customer satisfaction, and providing timely solutions to customer inquiries. The role will involve interacting with customers, addressing their concerns, and empathizing with their needs.

Key Responsibilities:

  • Provide excellent customer support via phone, email, or in-person
  • Address customer inquiries and resolve issues efficiently
  • Develop strong relationships with customers to ensure loyalty and retention
  • Work closely with internal teams to ensure seamless communication and collaboration

Required Skills and Qualifications:

  • Bachelor's degree in a related field
  • Excellent verbal and written communication skills
  • Strong problem-solving and conflict resolution skills
  • Able to work in a fast-paced environment with multiple priorities
  • Prior customer service experience is a plus

Benefits:

  • Competitive salary package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Location:

Mumbai

Hiring locations include Western Railway: Churchgate to Mira Road, Central Railway: CST to Thane, and Harbour Railway: Masjid to Vashi.



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