Customer Experience Specialist

16 hours ago

Bikaner, Rajasthan, India beBeeCustomerFirst Full time ₹ 8,00,000 - ₹ 12,50,000

Unlock Your Potential as a Customer Excellence Professional

About the Role

This is an exceptional opportunity to join a leading travel company that creates unforgettable vacations for couples. As a Customer Excellence Executive, you will be responsible for delivering outstanding service and ensuring seamless experiences for our customers.

We are seeking a highly skilled and experienced individual who can handle real-time queries, manage escalations, and provide timely resolutions. If you have a passion for customer service and a knack for problem-solving, we want to hear from you

About Us

We are a dynamic team of professionals who bring over 10 years of expertise from leading travel businesses. Our mission is to revolutionize the couple vacation experience and strengthen relationships through quality time together.

Key Responsibilities
  • Handle real-time on-trip queries from customers.
  • Manage escalations efficiently and ensure timely resolutions.
  • Coordinate with suppliers, hotels, and transport providers to resolve urgent issues.
  • Provide immediate assistance for any itinerary changes or disruptions.
  • Maintain clear and timely communication with customers to ensure a seamless travel experience.
  • Document all queries and resolutions for continuous service improvement.
  • Work closely with the day shift team to ensure smooth handovers.
Requirements
  • 1-3 years of experience in customer service, travel operations, or a related field.
  • Strong problem-solving and decision-making skills.
  • Excellent communication skills and ability to handle high-pressure situations.
  • Familiarity with travel bookings, reservations, and emergency handling.
  • Ability to work independently and make quick judgments.
  • Customer-first approach with a focus on delivering exceptional service.

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