Senior Customer Experience Specialist

2 weeks ago


Bikaner, Rajasthan, India beBeeEmpathy Full time ₹ 36,00,000 - ₹ 72,00,000
Customer Support Role

We are seeking a professional and empathetic individual to handle customer queries via various channels.

  • Key Responsibilities:
  • Deliver exceptional customer service by handling inquiries with professionalism and empathy via phone, email, or chat.
  • Take ownership of customer queries from initiation to resolution with proper follow-ups and documentation.
  • Record detailed interactions, feedback, and issues for future reference and analysis.
  • Collaborate with internal teams to ensure timely solutions and maintain a positive customer experience.
  • Identify customer needs and provide proactive guidance to enhance their journey.

Essential Qualifications:

  • Excellent command of English (spoken and written) as the primary language of communication.
  • Strong communication and interpersonal skills to build trust and rapport with customers.
  • Prior experience in customer support or call handling is highly valued but not required.
  • Ability to multitask, adapt, and remain calm under pressure while working in a fast-paced environment.

What We Offer:

A dynamic work environment that encourages growth, learning, and teamwork. The opportunity to make a meaningful impact on customer satisfaction and loyalty.



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