Senior Application Technical Specialist

7 hours ago

Mount Abu, Rajasthan, India beBeeTechnical Full time US$ 90,000 - US$ 1,20,000
Technical Support Role

This is a key position within our organization, focusing on providing expert technical support for web and mobile applications.

The successful candidate will collaborate closely with the client success team to deliver tier-2 client support for software technical issues.

The engineer will also work with the engineering department to debug and resolve complex issues. Key responsibilities include:

  • Providing technical assistance to internal and external users
  • Communicating and coordinating feedback and inputs to the development team
  • Assisting QA lead with quality assurance activities
  • Troubleshooting technical issues with minimal support from the development team
  • Engaging with customers to quickly identify their problems
  • Proposing workarounds to customers when fixes are not available immediately
  • Delivering timely and accurate customer feedback
  • Following up with clients to ensure issues are resolved
  • Supporting the roll-out of new applications
  • Contributing to procedural documentation
  • Managing multiple cases simultaneously
  • Evaluating and testing new releases

We require:

Qualifications
  • Bachelor's degree in computer science or information technology
  • Availability to work during US hours (9 am to 6 pm central time)
  • Experience with tech support for web-based business applications and mobile interfaces
  • Working knowledge of Linux, Java, JavaScript, MySQL, AWS
  • Proficiency in browser-based debugging, JSON format, REST APIs, database queries, and logs
  • Experience with remote desktop applications and help desk software
  • Knowledge of ticket management tools like Clickup, Jira, Trello etc.
  • Experience in texting and communication-based applications is an asset
  • Certifications in Linux, Java, Web development, AWS are desirable but not required
  • Experience in using AI tools for day-to-day tasks
  • Development mindset to quickly scale into a developer with minimal training
  • Attention to detail and good problem-solving skills
  • Excellent interpersonal skills
  • Good written and verbal communication

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