Expert Application Support Specialist

5 days ago

Mount Abu, Rajasthan, India beBeeApplication Full time ₹ 15,00,000 - ₹ 22,00,000

Job Title: Expert Application Support Specialist

About the Role:

We are seeking a highly skilled and experienced application support specialist to join our team. The successful candidate will be responsible for providing expert-level technical support for business applications, ensuring seamless operations and minimizing downtime.

Key Responsibilities:

  • Maintain accurate records of incidents, solutions, and changes in the production environment.
  • Create and update support documentation, knowledge base articles, and standard operating procedures (SOPs).
  • Assist in the planning and execution of application releases and updates.
  • Conduct impact assessments for proposed changes to production systems.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 8+ years of experience in supporting business applications.
  • Good experience in AWS.
  • Proven experience in a similar role, providing technical support for enterprise-level software applications.
  • Strong understanding of software development lifecycle and ITIL processes.
  • Experience with ticketing systems such as Jira.
  • Proficiency in troubleshooting Unix/Linux environments.
  • Experience with database technologies such as SQL Server.
  • Knowledge of programming languages scripting languages (Shell, Python etc.).
  • Excellent communication skills, with the ability to explain technical concepts to nontechnical users.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Strong analytical and problem-solving skills.

Benefits:

  • Opportunity to work with cutting-edge technology.
  • Chance to develop your skills and expertise.
  • Friendly and supportive work environment.

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