Telecom Operations Specialist

4 days ago

Thrissur, Kerala, India beBeeCloud Full time ₹ 18,00,000 - ₹ 24,50,000
Telephony Expert Wanted

Job Overview:

We are seeking a highly skilled Telephony Engineer to join our team. The ideal candidate will have expertise in cloud-based contact center solutions and a proven track record of enhancing customer interactions, streamlining operations, and leveraging technology to drive business success.

Key Responsibilities:

  • Collaborate with senior management to develop strategies that align with organizational goals.
  • Establish implementation plans and metrics-driven processes to ensure quality of delivery and uptime of IT infrastructure.
  • Negotiate with vendors and contractors to secure and manage infrastructure-related products and services.
  • Develop disaster recovery plans and conduct testing to detect faults.
  • Engage with clients to understand their business objectives and translate them into technical requirements.
  • Design, engineer, and operate Global Contact Center Technology built on heterogeneous platforms.
  • Work closely with business units, IT departments, and external vendors to align telephony solutions with business objectives.
  • Provide subject matter expertise and guidance on best practices.

Required Skills and Qualifications:

  • Bachelor's degree in Engineering.
  • 3-8 years overall experience.
  • Must have experience in NICE inContact or CXone solutions, including voice, chat, email, and SMS channels.
  • Collaborate with architecture teams to design and implement call flows, IVR systems, and backend integrations using API.
  • Good to have Contact Center domain experience.
  • Certifications in contact center management or NICE CXone platforms are advantageous.

Benefits:

  • Opportunity to work with cutting-edge technologies.
  • Chance to collaborate with experienced professionals.
  • Professional growth and development opportunities.

Requirements:

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

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