Voice Network Operations Specialist

2 days ago

Thrissur, Kerala, India beBeeTroubleshooter Full time ₹ 25,00,000 - ₹ 60,00,000

Experience the thrill of working in our Voice Network Operations Center, where technology meets troubleshooting expertise.

Key Responsibilities
  • Provide end-to-end support for telecom services from ticket creation to resolution, ensuring seamless customer experiences.
  • Manage and troubleshoot complex telecom systems, including Hosted PBX, SIP Trunking, PRI, Toll-Free Services, Long Distance, and Audio Conferencing.
  • Diagnose VoIP call issues related to codec mismatches, one-way audio, DID, and Toll-Free services.
  • Monitor and manage network entities, including routers, switches, NGN, soft switches, SBCs, gateways, and transmission equipment.
  • Perform proactive monitoring on Dialogic NGN, Sansay, Acme/Oracle SBCs, Cisco ONS, and other telecom hardware to identify potential issues before they arise.
  • Collaborate with vendors to resolve T1/T3 circuit issues and conduct head-to-head testing on transport layers.
  • Investigate and resolve fraud-related cases by analyzing SIP/SS7 traces, CDRs, and switch logs.
  • Ensure Service Level Agreement (SLA) adherence and provide timely updates to customers and vendors.
  • Troubleshoot VoIP features, including answering rules, music on hold, calling card services, and more.

The ideal candidate will possess strong knowledge of CUCM (Cisco Unified Communications Manager), SIP/SS7 protocols, SBCs, NGN, and VoIP troubleshooting.

Familiarity with telecom hardware like Dialogic, Sansay, Acme/Oracle SBCs, Cisco ONS, routers, and switches is highly beneficial.

Certifications such as CCNA Voice / CCNP Voice are an added advantage.

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