
International Voice Process Specialist
14 hours ago
International Voice Process Specialist
We are seeking a skilled and detail-oriented International Voice Process Specialist to join our team. As an International Voice Process Specialist, you will play a vital role in ensuring the accuracy and completeness of new orders, as well as providing exceptional customer service.
Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in internal systems.
Requirements:
- Any degree
- Experience entering data using an alphanumeric keyboard and verifying/proofing entered data
- Skill in reviewing, proofing and verifying data
- Able to learn new concepts quickly
- Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver
- Knowledge of basic computer operations
- Strong organizational skills
- Highly motivated in the performance of sometimes repetitive duties with very low room for error.
Benefits:
- Prior experience with Microsoft Office a plus
- Prior experience with salesforce.com a plus
Diversity, Equality & Inclusion:
- Equal opportunity employer
- Merit-based employer
- No fees requested during hiring process
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