Digital Client Relationship Manager

3 days ago


Mumbai, Maharashtra, India webmaffia Full time

We are an award-winning digital agency with a strong foothold in creative thinking and execution.

Our team comprises designers, copywriters, front-end and back-end developers, SEO specialists, and project managers, all focused on delivering digital solutions.

We offer a wide range of services including digital strategy, website design and development, website maintenance, SEO, social media, campaign creatives, content creation, and video production.

We are looking for a Digital Client Relationship Manager to join our team. As a fresher or with up to 1 year of experience in client servicing, you will be responsible for managing client projects, developing trust relationships with clients, and ensuring they do not turn to competitors.

Key Responsibilities:

  • Discuss project goals with clients and the development team
  • Develop trust relationships with major clients to ensure their loyalty
  • Aquire a thorough understanding of key customer needs and requirements
  • Expand relationships with existing customers by proposing solutions that meet their objectives
  • Manage client deliverables within defined scope, timeline, and budget
  • Serve as the link between key customers and internal teams
  • Resolve customer issues and complaints to maintain trust
  • Prepare regular reports of progress for internal and external stakeholders using project management tools
  • Present work in meetings with clients and management
  • Research products, services, and current strategies to identify new opportunities
  • Stay up-to-date with the latest developments in the digital marketing field

Requirements:

  • Up to 1 year of experience as a fresher in client servicing in a digital marketing role
  • Basic knowledge of managing website development projects
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational and time management skills
  • Ability in problem-solving and negotiation

Job Location: Our office is located in Goregaon - Cello Triumph. Joining: We prefer immediate joining or within 15 days.



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