Digital Client Relationship Manager
3 days ago
We are an award-winning digital agency with a strong foothold in creative thinking and execution.
Our team comprises designers, copywriters, front-end and back-end developers, SEO specialists, and project managers, all focused on delivering digital solutions.
We offer a wide range of services including digital strategy, website design and development, website maintenance, SEO, social media, campaign creatives, content creation, and video production.
We are looking for a Digital Client Relationship Manager to join our team. As a fresher or with up to 1 year of experience in client servicing, you will be responsible for managing client projects, developing trust relationships with clients, and ensuring they do not turn to competitors.
Key Responsibilities:
- Discuss project goals with clients and the development team
- Develop trust relationships with major clients to ensure their loyalty
- Aquire a thorough understanding of key customer needs and requirements
- Expand relationships with existing customers by proposing solutions that meet their objectives
- Manage client deliverables within defined scope, timeline, and budget
- Serve as the link between key customers and internal teams
- Resolve customer issues and complaints to maintain trust
- Prepare regular reports of progress for internal and external stakeholders using project management tools
- Present work in meetings with clients and management
- Research products, services, and current strategies to identify new opportunities
- Stay up-to-date with the latest developments in the digital marketing field
Requirements:
- Up to 1 year of experience as a fresher in client servicing in a digital marketing role
- Basic knowledge of managing website development projects
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational and time management skills
- Ability in problem-solving and negotiation
Job Location: Our office is located in Goregaon - Cello Triumph. Joining: We prefer immediate joining or within 15 days.
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