Expert IT Service Management Professional

5 days ago

Hyderabad Secunderabad Telangana Delhi, India beBeeBmc Full time ₹ 9,00,000 - ₹ 12,00,000
IT Service Management Professional

We are seeking a highly skilled IT Service Management professional to oversee and support our BMC environment. The ideal candidate will have extensive experience with BMC's suite of products, including Action Request System, ITSM, and Atrium Core. This role involves a wide range of responsibilities, from customization and administration to integrations and upgrades, ensuring the stability and effectiveness of our IT service management systems.

The successful candidate will be responsible for managing the installation, upgrade, customization, administration, and support of BMC Remedy AR System, along with the ITSM Suite and applications. Additionally, they will configure and administer various components, including Foundation data, Approval Server, Remedy Knowledge Management, and Service Level Management.

Beyond technical skills, the candidate should possess excellent problem-solving abilities, with a strong focus on delivering high-quality solutions that meet customer needs. They must also be able to communicate effectively with stakeholders at all levels, both verbally and in writing.

Key Responsibilities:
  • BMC Platform Management: Manage the lifecycle of BMC platforms, including installation, upgrade, customization, administration, and support of BMC Remedy AR System, ITSM Suite, and related applications.
  • Configuration & Administration: Configure and administer various components, including Foundation data, Approval Server, Remedy Knowledge Management, and Service Level Management.
  • Service Request Management: Perform administrative tasks for Service Request Management, such as creating Service Request Definitions (SRDs) and Advanced Interface Forms (AIFs).
  • Integrations: Integrate BMC systems with third-party applications like IBM Maximo, IBM Websphere, xMatters, and Lotus Notes.
  • Reporting & Discovery: Work with Smart Reporting and Smart IT. Manage the upgrade, administration, and support of the BMC Atrium Discovery and Dependency Mapping (ADDM) tool and its synchronization with the CMDB.
  • Atrium Core Expertise: Handle Atrium Core, Asset Management, Reconciliation, Normalization, and Spoon Job creation activities.

This is an exciting opportunity for an experienced IT Service Management professional to take their skills to the next level and make a meaningful impact on our organization. If you are a motivated individual with a passion for delivering exceptional results, we encourage you to apply.

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