Air Travel Expert

3 days ago

Kottayam, Kerala, India beBeeAirTravel Full time ₹ 15,00,000 - ₹ 20,00,000
Air Travel Expert

We are seeking an exceptional Air Travel Expert to join our team.

Master the art of air travel, one flawless ticket at a time.

We offer a unique opportunity to redefine the luxury travel experience powered by design, intelligence, and deep personalization. Our AI-enabled platform and bespoke travel services cater to India's elite.

Key Responsibilities
  • Manage flight bookings, exchanges, cancellations, and ticket issuance via global distribution systems (GDS).
  • Handle complex multi-city, international, and round-the-world itineraries with precision.
  • Apply airline fare rules and interline agreements to deliver the best outcomes for clients.
  • Action passenger names records (PNRs) in line with defined service level agreements (SLAs) and ensure complete documentation across systems.
  • Coordinate fare optimization, refunds, and fare disputes directly with airline partners.
  • Manage special service requests: seat preferences, unaccompanied minors, meals, medical needs, and urgent ticketing issues.
  • Lead debit memo management: investigate and respond to debit memos with speed and accuracy, identify root causes, and implement preventive measures.
  • Collaborate cross-functionally to reduce debit memo occurrences through staff training, documentation, and process improvements.
  • Own business support payments (BSP) and airline reporting corporation (ARC) workflows with precision - from airline invoicing to reconciliation and reporting.
Requirements
  • 5+ years of experience in flight ticketing for high net worth individual (HNI) clients, travel agencies, online travel agencies (OTAs), or corporate desks.
  • Proficiency in at least one GDS (Sabre, Amadeus, Galileo).
  • Deep understanding of international travel, fare construction, and route planning.
  • Expertise with BSP, ARC, PNR management, ticket issuance, and airline invoicing.
  • IATA Foundation or Consultant Certification required.
  • Polished verbal communication, attention to detail, and calm under pressure.
  • Bonus: Experience in luxury travel, private aviation, or VIP ticketing.

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