
Guest Relations Expert
1 day ago
Job Summary: We seek a highly skilled Guest Relations expert to lead our team in delivering exceptional guest experiences.
As a key member of our operations team, you will be responsible for ensuring seamless travel experiences for VVIPs/VIPs/CIPs. Your expertise in reviewing daily operations and implementing corrective actions will be invaluable in maintaining high standards of service delivery.
Responsibilities:
- Lead the team in providing exceptional guest services, prioritizing escalated issues and communicating action plans.
- Plan short-term operational activities, including protocol arrangements and event facilitation.
- Develop and maintain Standard Operating Procedures (SOPs) and guidelines for Guest Relations operations.
- Coordinate with government agencies, concessioners, and industry bodies to ensure seamless operations.
Team Management:
- Manage team performance, conducting regular interactions, consolidating feedback, and initiating corrective actions.
- Identify training needs, plan cultural/social events, and ensure business continuity preparedness.
- Handle recruitment, induction, training, retention, and counseling as per operational requirements.
Requirements:
- Strong leadership and communication skills.
- Ability to analyze problems and implement solutions.
- Experience in team management and performance improvement.
- Knowledge of SOPs and guidelines for Guest Relations operations.
Benefits:
- Opportunity to work in a dynamic and fast-paced environment.
- Chance to develop your skills and knowledge in Guest Relations.
- Collaborative and supportive team environment.
Note: This job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required of this role. All employees are expected to adhere to the company's code of conduct and contribute to maintaining a positive work environment.
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