Frontline Customer Experience Specialist

1 week ago

Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 2,40,000 - ₹ 3,00,000
Customer Service Representative Opportunity

We are seeking a highly skilled and customer-centric individual to join our team as a Customer Service Representative. This role requires strong communication skills, the ability to handle multiple tasks simultaneously, and a passion for delivering exceptional customer experiences.

Job Description:

This is an exciting opportunity to work in a fast-paced environment where no two days are ever the same. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing excellent service to our clients.

Key Responsibilities:

  • Handle inbound and outbound customer calls professionally and resolve queries efficiently.
  • Respond to customer inquiries via email, chat, and CRM systems.
  • Provide order updates, assist with returns/exchanges, and resolve complaints.
  • Maintain accurate customer records and update CRM software.
  • Coordinate with internal teams to ensure smooth resolutions.

Requirements:

  • Minimum 3-5 years of experience in customer service or sales (preferably in e-commerce).
  • Excellent verbal and written communication skills.
  • Proficiency in using CRM software and Microsoft Office.
  • Ability to handle high call volumes while maintaining professionalism.

Benefits:

  • A supportive team environment.
  • Growth opportunities within the organization.

About Us:

We believe in fostering a positive and inclusive work environment where our employees feel valued and empowered to succeed. If you are passionate about delivering great customer experiences, we encourage you to apply for this exciting opportunity.

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