Retail Customer Experience Specialist

24 hours ago

Mumbai, Maharashtra, India beBeeEmployer Full time ₹ 80,00,000 - ₹ 1,20,00,000
Customer Experience Trainer Role

Are you passionate about enhancing customer experience and employee development in a dynamic retail environment?

This role focuses on delivering effective training programs to frontline employees, ensuring they have the skills and knowledge needed to provide exceptional customer service.

Key Responsibilities:
  • Training Delivery & Facilitation
    • Conduct engaging workshops on sales techniques, product knowledge, and communication skills.
    • Implement role-playing exercises, simulations, and on-the-job coaching to help employees develop their skills.
    • Deliver real-time feedback to employees to improve performance and enhance customer satisfaction.
  • Employee Onboarding & Development
    • Work closely with store managers and colleagues to onboard new hires quickly and effectively.
    • Assist in leadership development to create a pipeline of high-performing employees who can take on key responsibilities within the team.
  • Performance Monitoring & Feedback
    • Track training effectiveness using metrics such as customer feedback, conversion rates, and employee engagement.
    • Conduct one-on-one coaching and team feedback sessions to address skill gaps and areas for improvement.
    • Help stores achieve their customer service and sales goals by providing targeted support and guidance.
  • Store Visits & Training Audits
    • Visit stores regularly to observe customer interactions and provide real-time coaching to employees.
    • Conduct store training audits to ensure consistency and adherence to company standards.
    • Identify top-performing employees and recommend them for promotions or advanced training programs.
Requirements
  • 5+ years of experience in retail training, sales training, or customer experience coaching.
  • Deep knowledge of customer service principles, sales psychology, and product positioning.
  • Strong ability to deliver engaging, hands-on training sessions that meet the needs of diverse learners.
  • Passion for developing frontline employees and motivating store teams to excel in customer service.
  • Ability to engage, inspire, and guide retail associates at different skill levels.
  • Willingness to travel to multiple stores within the assigned region.
What's in it for You?
  • Direct impact on enhancing customer experience and driving business results.
  • Opportunity to work in a fast-paced retail environment where no two days are the same.
  • Competitive compensation package, including performance bonuses and opportunities for growth and professional development.

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