Frontline Customer Experience Associate

7 days ago

Navi Mumbai, Maharashtra, India beBeeCustomerService Full time ₹ 4,00,000 - ₹ 8,00,000
Customer Service Representative Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers through inbound calls, emails, and chats.

Key Responsibilities:
  • Answering Calls: Handle customer inquiries, complaints, and issues in a timely and professional manner.
  • Providing Support: Offer accurate and helpful information to customers regarding products, services, and policies.
  • Problem Resolution: Address customer concerns, troubleshoot issues, and provide solutions to resolve problems.
  • Data Entry: Update customer information and interaction details in CRM systems.
  • Customer Retention: Ensure high levels of customer satisfaction and resolve queries to prevent churn.
Required Skills and Qualifications:
  • Education: HSC (12th Pass) or equivalent.
  • Age: 18 – 35 years.
  • Experience: Fresher or experienced candidates welcome.
  • Languages: Fluent in Hindi (mandatory); knowledge of Marathi or English is a plus.
  • Skills:
    • Excellent Communication and Interpersonal Skills: Ability to communicate effectively with customers and colleagues.
    • Customer-Centric Approach: Focus on delivering excellent customer experiences.
    • Problem-Solving Attitude: Ability to think critically and solve problems efficiently.
    • Basic Computer Skills: Proficiency in CRM systems and MS Office.
What We Offer:
  • Opportunity to Grow: Career development opportunities for talented individuals.
  • Competitive Salary: Market-competitive salary package.
  • Benefits Package: Comprehensive benefits package including health insurance, paid time off, and more.

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