Leadership Development Manager
3 weeks ago
At TaskUs, we're committed to helping our clients represent, protect, and grow their brands. As a leading provider of outsourced digital services and next-generation customer experience, we serve clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, Technology, FinTech, and HealthTech.
The People First culture at TaskUs has enabled us to expand our workforce to approximately 45,000 employees globally. We have a presence in twenty-three locations across twelve countries, including the Philippines, India, and the United States.
As a Leadership Development Manager at TaskUs, you'll oversee the design, implementation, and evaluation of programs aimed at developing leadership skills within our organization. You'll identify leadership development needs, create training materials and workshops, coach employees, evaluate program effectiveness, and collaborate with HR and other departments to align leadership development initiatives with organizational goals.
You'll be responsible for developing, implementing, administering, and maintaining Leadership dev programs, policies, and interventions. You'll ensure that the Dev programs comply with the relevant stakeholder demands and recommend new Interventions/programs to People Strategy leadership by studying Leader's requirements, industry trends, and leadership development offered by competitors.
Key responsibilities include:
- Develop, implement, administer, and maintain Leadership dev programs, policies, and interventions
- Ensure that the Dev programs comply with the relevant stakeholder demands
- Recommend new Interventions/programs to People Strategy leadership by studying Leader's requirements, industry trends, and leadership development offered by competitors
- Supports management's decision-making process by analyzing existing Leadership Dev programs and doing cost/budget analysis
- Experience in Vendor management is a must in this role
- Manage expectations of stakeholders by coaching, counseling, and mentoring employees
- Resolve the Leader's questions and problems by understanding the current policies, procedures, and programs
- Work with third-party vendors to negotiate state-of-the-art learning interventions wherever required
- Develop communication strategies to ensure that Leaders understand and are aware of the Programs offered by the organization
- Ensure that all the learning assets are always up-to-date and accurate
Requirements:
- Bachelor's degree in Human Resources, Business Administration, or related field, or equivalent experience preferred
- 5+ years of professional experience in Learning & Development
- 3+ years of Leadership Development experience in a global company
- Independent, self-motivated, and detail-oriented; excellent problem-solving skills
- Advanced spreadsheet (Excel, Google Sheets) and presentation skills (PowerPoint, Google Slides)
- In-depth knowledge of Leadership Development practices including tools and techniques required for a leader's learning agenda
- Relevant certifications, such as Situational Leadership, Gallup's Strengths finder, EI from Goleman, Coaching and Mentoring techniques(GROW Model) preferred
- Experience with tools such as MBTI, DISC, Hogan, and Neuroscientific principles
- Stakeholder management experience is a must
- Strong people and project management skills
About TaskUs:
TaskUs is a leading provider of outsourced digital services and next-generation customer experience to the world's most innovative companies. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. We're committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
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