
English Speaking Customer Support Specialist
1 day ago
Job Title: English Customer Support Specialist
About the RoleWe are seeking an experienced and skilled English-speaking customer support specialist to join our team. As a customer support specialist, you will be responsible for handling both voice and non-voice interactions with customers, providing them with timely and professional support.
Key Responsibilities- Voice Support: Respond to inbound customer calls in a friendly and professional manner, addressing inquiries, complaints, and technical issues.
- Provide Clear Information: Provide clear, accurate, and timely information regarding products and services to customers.
- Troubleshooting: Assist customers in troubleshooting problems and guiding them through solutions over the phone.
- Email and Chat Support: Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
- Documentation: Maintain thorough documentation of customer interactions and resolutions.
- Language Proficiency: Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
- Previous Experience: Previous experience of 0-2 years in customer support or a related field is required.
- Customer Support Software: Familiarity with customer support software (e.g., CRM, chat tools, etc.) is a plus.
- Multitasking: Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
- Efficiency: Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
- Timely Resolution: Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
- Improvement: Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
- Product Knowledge: Stay up to date with the company's products, services, and policies.
- Feedback: Provide accurate feedback to management on common customer issues or areas for improvement.
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