English Speaking Customer Support Specialist

1 day ago


Thrissur, Kerala, India beBeeCommunication Full time ₹ 4,50,000 - ₹ 7,50,000

Job Title: English Customer Support Specialist

About the Role

We are seeking an experienced and skilled English-speaking customer support specialist to join our team. As a customer support specialist, you will be responsible for handling both voice and non-voice interactions with customers, providing them with timely and professional support.

Key Responsibilities
  • Voice Support: Respond to inbound customer calls in a friendly and professional manner, addressing inquiries, complaints, and technical issues.
  • Provide Clear Information: Provide clear, accurate, and timely information regarding products and services to customers.
  • Troubleshooting: Assist customers in troubleshooting problems and guiding them through solutions over the phone.
Non-Voice Support
  • Email and Chat Support: Handle customer support requests via email, live chat, and other digital channels, ensuring prompt and accurate responses.
  • Documentation: Maintain thorough documentation of customer interactions and resolutions.
Requirements
  • Language Proficiency: Fluent in English (written and spoken), with the ability to communicate clearly and professionally in the language.
  • Previous Experience: Previous experience of 0-2 years in customer support or a related field is required.
  • Customer Support Software: Familiarity with customer support software (e.g., CRM, chat tools, etc.) is a plus.
Benefits
  • Multitasking: Manage multiple customer inquiries simultaneously across voice and non-voice channels without compromising the quality of service.
  • Efficiency: Maintain key performance metrics such as response time, resolution time, customer satisfaction, and first call resolution.
Issue Resolution
  • Timely Resolution: Effectively resolve customer issues in a timely and professional manner, ensuring customer satisfaction.
  • Improvement: Identify recurring issues and collaborate with the appropriate teams to suggest improvements.
Knowledge Management
  • Product Knowledge: Stay up to date with the company's products, services, and policies.
  • Feedback: Provide accurate feedback to management on common customer issues or areas for improvement.


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