Customer Support Professional

14 hours ago


Thrissur, Kerala, India beBeeCustomerSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000
Product Support Specialist">

We are on a mission to bring transparency and controls in the time & attendance process. Leveraging face recognition and AI technologies, we strive to deliver exceptional customer experiences.

The ideal candidate is a self-motivated professional who thrives in a dynamic environment. They come with a customer-centric approach, have a bias for action, and can effectively collaborate with cross-functional teams including Customer Success, Product, and Engineering.

This role involves:

  • Identifying and measuring key performance indicators (KPIs) for support teams (SLA's, CSAT, Response and Resolution Time).
  • Overseeing the resolution of customer issues through various channels (tickets, chat, email, phone).
  • Maintaining service level agreements (SLAs) for support response and resolution times.

This specialist ensures a high-quality customer experience through proactive problem-solving, efficient resolution of escalated issues, and continuous improvement based on data-driven insights.

Our company values every member we hire. We offer opportunities for growth and development regardless of your experience level. We prioritize creating value for all stakeholders - our employees, customers, and investors.



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