Residential Services Director

2 days ago

Tirupati, Andhra Pradesh, India beBeeOperational Full time ₹ 10,00,000 - ₹ 15,00,000

Hostel Operations Lead Position

We are a pioneering business school that offers immersive industry-led education where classes are led by distinguished professionals. We have redefined business education to create effective professionals for the ever-changing economy.

You will oversee the hostel operations team, manage external vendors, and act as the central point of contact for all student and parent concerns around accommodation. You won't be involved in daily ground-level execution - you'll drive outcomes through your team, set standards, and ensure seamless collaboration between departments.

Key Responsibilities:

  • Develop and execute the overall hostel operations strategy, from move-ins to daily services to escalations.
  • Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.
  • Collaborate with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.
  • Serve as the primary escalation point for student and parent concerns related to residential life.
  • Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.
  • Bolster confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.
  • Oversight all third-party vendors and partners involved in housekeeping, security, food, and maintenance.
  • Review and approve SOPs, incident reports, safety checks, and compliance protocols.
  • Promote a positive residential culture - inclusive, respectful, and aligned with student well-being.
  • Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.
  • Collaborate with student councils or committees where needed to foster a collaborative campus environment.
  • Present regular reports on hostel performance, grievances, service levels, and student satisfaction.
  • Track KPIs and use data-driven insights to improve processes and policies.
  • Ensure proper documentation and regulatory compliance related to hostel facilities.

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