Sales And Customer Support Executive

1 week ago


Lucknow, Uttar Pradesh, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 15,00,000
Job Description

As a senior sales and customer support professional, you will be responsible for handling inbound customer inquiries via phone and live chat with professionalism and empathy. Your role will involve providing detailed product information, assisting with order status, returns, and after-sales service.

You will also be expected to identify and act on sales opportunities during customer interactions, maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA), and accurately log all customer interactions in CRM systems.

Collaboration with internal teams, such as sales, logistics, and design, will be essential in resolving customer issues and ensuring seamless customer experiences.

This is an exciting opportunity for someone with a strong background in call center operations, particularly in handling inbound calls and live chats, and a passion for delivering world-class customer service while identifying upsell opportunities.



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