Customer Support Executive

4 weeks ago

Lucknow, Uttar Pradesh, India Shobha Shringar Jewellers Full time

About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.

Working model: Onsite

Location: Walkeshwar, Mumbai

Days: Monday - Saturday

Timings: 10:30am - 7:30pm 

Budget: 30K (depending on experience) 

Experience: 2-4  years

Role Overview: We're seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele. The ideal candidate thrives in a client-focused environment, is organized, and contributes to both daily execution and long-term improvements in customer engagement.

Key Responsibilities:

Customer Engagement & Support:

  • Manage client interactions via calls, WhatsApp, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses.
  • Maintain customer records, order details, and communication logs accurately.

CRM & Process Management:

  • Plan and execute CRM campaigns to drive client retention.
  • Track and analyze customer interactions to provide actionable insights.
  • Identify recurring issues and support process improvement initiatives.

Collaboration & Insights:

  • Work closely with sales, marketing, and production teams to resolve client queries.
  • Build and maintain strong relationships with high-value clients.
  • Report on customer trends, feedback, and loyalty metrics to leadership.

What We're Looking For:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why Join Shobha Shringar Jewelers?

  • Work with a prestigious luxury jewelry brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.

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