Help Desk Specialist

1 week ago


Ahmedabad, Gujarat, India IMS People Possible Full time
About Company:
IMS People Possible is a leading offshore recruitment services company. We empower our clients to gain a commercial advantage in their marketplaces by providing tailored services, including recruitment and administrative support. With over 150 staffing brand partners across the globe, we help them increase fill rates, strengthen customer loyalty, lower internal costs, and enhance profitability.

We operate 24/7 with a team of over 3000 employees who deliver exceptional service for businesses worldwide. Our commitment to excellence includes closely adhering to regulatory changes to ensure our services meet the latest legal requirements globally. IMS People Possible is a GDPR compliant and ISO certified organization that operates in over 19 countries with multiple offices listed on the London stock exchange.

Job Summary:
As a Desktop Support Engineer at IMS People Possible, you will be responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. This includes installing and upgrading computer components and software, managing virtual servers, and integrating automation processes. You will also troubleshoot hardware and software errors, provide documentation and technical specifications to IT staff, and perform or delegate regular backup operations.

This role requires strong knowledge of systems and networking software, hardware, and networking protocols. Experience with scripting and automation tools, as well as a proven track record of developing and implementing IT strategy and plans, is essential. You will also be responsible for capacity, storage planning, and database performance.

Key Responsibilities:
  • Maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
  • Installation and upgrade of computer components and software
  • Management of virtual servers and integration of automation processes
  • Troubleshooting of hardware and software errors
  • Documentation and technical specifications for IT staff
  • Regular backup operations and data protection procedures

Benefits:
  • A competitive salary of ₹8,50,000 - ₹10,00,000 per annum
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:
  • Bachelor's degree in Computer Science or related field
  • Minimum 5 years of experience in desktop support and IT infrastructure management
  • Strong knowledge of systems and networking software, hardware, and networking protocols
  • Experience with scripting and automation tools
  • Proven track record of developing and implementing IT strategy and plans

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