IT Support Specialist
7 days ago
At Iron Systems, we are seeking an IT Support Specialist to join our team in a key role supporting Desktop devices. This is a challenging and rewarding opportunity for someone with experience in managing desktop devices, operating systems, and software.
About the RoleWe are looking for a skilled IT professional with expertise in Windows 7, 10, and 11 operating systems. The successful candidate will have experience in managing desktop devices, including hardware and software incidents, and will be responsible for providing standard and approved hardware and software support and maintenance on Desktop Devices.
Key Responsibilities- Manage desktop devices (hardware and software) incidents through to resolution
- Provide standard and approved hardware and software support and maintenance on Desktop Devices
- Analyze Service Desk calls for Desktop Devices and incident data to identify and advise customers of any potential user training requirements and automation
- Ensure that each desktop device is installed with the appropriate desktop image
- Monitor security profiles and anti-virus software on all desktop devices and take appropriate action in the event of non-compliance with security requirements
- Knowledge and experience of Windows 7, 10, and 11 operating systems
- Good knowledge of AD and Smart Hands and Feet Support
- Good knowledge and experience of supporting MAC devices and tablets
- Experience with Service Management Tool - e.g., Service Now
- Good expertise on EUC tools, remote support tools, MS Office, and Outlook
- Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred
The salary for this position is estimated to be around $80,000 per year, depending on location and experience. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
This is an excellent opportunity for someone looking to develop their skills and advance their career in IT. If you are a motivated and experienced IT professional, please submit your application today.
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