IT Support Specialist
3 days ago
We are looking for a skilled IT professional to provide technical assistance to our clients. As a Desktop Support Engineer, you will play a crucial role in ensuring prompt and accurate customer service.
About the Role- To succeed in this position, you should have excellent problem-solving skills along with the ability to give clear technical instructions.
The ideal candidate will be familiar with remote troubleshooting techniques and possess strong communication skills to interact with end-users.
Key Responsibilities:- Address user tickets regarding hardware, software, and networking issues.
- Provide technical guidance to customers on installing applications and computer peripherals.
- Diagnose problems using targeted questioning and guide users with simple, step-by-step instructions.
- Conduct remote troubleshooting and test alternative pathways until resolving an issue.
- Customize desktop applications to meet user needs and record technical issues and solutions in logs.
- Direct unresolved issues to the next level of support personnel and follow up with clients to ensure their systems are functional.
- Report customer feedback and potential product requests and assist in creating technical documentation and manuals.
- Proven work experience as a Desktop Support Engineer or similar role.
- Hands-on experience with Windows/Linux/Mac OS environments and working knowledge of office automation products and computer peripherals.
- Knowledge of network security practices and anti-virus programs.
- Ability to perform remote troubleshooting and provide clear instructions.
- Excellent problem-solving and multitasking skills and a customer-oriented attitude.
- Bachelor's degree in Computer Science or a relevant field.
We offer a competitive salary range of $55,000 - $75,000 per annum, depending on qualifications and experience.
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