Technical Help Specialist

1 month ago


Ahmedabad, Gujarat, India Nibodhah Full time
Desktop Support Engineer Position

We are seeking a skilled Desktop Support Engineer to provide expert technical assistance to our clients. This role involves troubleshooting, installing, and upgrading hardware and software systems to ensure prompt and accurate customer service.

Main Responsibilities:

  • Address user tickets regarding hardware, software, and networking issues
  • Guide users through installing applications and computer peripherals
  • Diagnose problems using targeted questions and provide clear technical instructions
  • Conduct remote troubleshooting and test alternative pathways to resolve issues
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests

Requirements:

  • Strong problem-solving attitude and technical skills
  • Ability to provide clear technical instructions and communicate effectively
  • Familiarity with remote troubleshooting techniques


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