Client Relationship Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled Client Relationship Manager to join our team at South United FC1 Private Limited. As a key member of our sales team, you will be responsible for cultivating strong relationships with clients, ensuring exceptional service, and driving business growth for our football programs.
Key Responsibilities:
• Build and maintain strong relationships with existing and potential clients, including parents, guardians, and local community partners.
• Manage all external and internal communication related to the programs.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Provide personalized service and support to ensure a positive client experience.
Sales and Business Development:
• Oversee all communication related to the programs.
• Schedule and conduct trials and demonstrations regularly.
• Achieve trial and demo targets on a weekly, quarterly, and annual basis.
• Enhance lead-to-demo conversions and improve pre-sales efficiency.
• Meet referral targets and maintain overall program numbers.
• Handle queries effectively and monitor sales performance, client satisfaction, and market trends.
• Analyze data to identify growth opportunities and areas for improvement.
Lead & Data Management:
• Manage the sales process for new enrollments, including lead generation, follow-ups, and deal closures.
• Develop and implement strategies to expand the academy's client base and increase enrollment.
• Collaborate with the marketing team to create and execute promotional campaigns and events.
Program Promotion:
• Present and promote the academy's programs and services to potential clients through tours, meetings, and events.
• Provide detailed information on program offerings, pricing, and benefits to prospective clients.
Reporting and Analysis:
• Prepare and maintain daily records with Accounts, including Daily Tally, Daily Synopsis, and Pre-Sales Reports.
• Generate Weekly Ongoing Demos Reports, Client Feedback Reports, and Attendance Reports for players.
• Maintain kit records.
Collaboration:
• Work closely with technical staff, marketing teams, and other departments to ensure client expectations align with program delivery.
• Participate in team meetings and contribute to strategic planning.
Requirements:
• Proven experience in client relationship management, business development, or sales, preferably within sports or educational programs.
• Strong communication and interpersonal skills, with the ability to build and maintain long-term client relationships.
• Data-driven mindset with the ability to analyze and leverage insights for continuous improvement.
• Experience in managing multi-channel communications, with strong organizational and multitasking abilities.
• Ability to work collaboratively across departments and contribute to broader team success.
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