Client Relationship Manager

4 weeks ago


Ahmedabad, Gujarat, India South United FC1 Private Limited Full time
Job Title: Client Relationship Manager

Job Summary:

We are seeking a highly skilled Client Relationship Manager to join our team at South United FC1 Private Limited. As a key member of our sales team, you will be responsible for cultivating strong relationships with clients, ensuring exceptional service, and driving business growth for our football programs.

Key Responsibilities:

• Build and maintain strong relationships with existing and potential clients, including parents, guardians, and local community partners.

• Manage all external and internal communication related to the programs.

• Address client inquiries, concerns, and feedback promptly and professionally.

• Provide personalized service and support to ensure a positive client experience.

Sales and Business Development:

• Oversee all communication related to the programs.

• Schedule and conduct trials and demonstrations regularly.

• Achieve trial and demo targets on a weekly, quarterly, and annual basis.

• Enhance lead-to-demo conversions and improve pre-sales efficiency.

• Meet referral targets and maintain overall program numbers.

• Handle queries effectively and monitor sales performance, client satisfaction, and market trends.

• Analyze data to identify growth opportunities and areas for improvement.

Lead & Data Management:

• Manage the sales process for new enrollments, including lead generation, follow-ups, and deal closures.

• Develop and implement strategies to expand the academy's client base and increase enrollment.

• Collaborate with the marketing team to create and execute promotional campaigns and events.

Program Promotion:

• Present and promote the academy's programs and services to potential clients through tours, meetings, and events.

• Provide detailed information on program offerings, pricing, and benefits to prospective clients.

Reporting and Analysis:

• Prepare and maintain daily records with Accounts, including Daily Tally, Daily Synopsis, and Pre-Sales Reports.

• Generate Weekly Ongoing Demos Reports, Client Feedback Reports, and Attendance Reports for players.

• Maintain kit records.

Collaboration:

• Work closely with technical staff, marketing teams, and other departments to ensure client expectations align with program delivery.

• Participate in team meetings and contribute to strategic planning.

Requirements:

• Proven experience in client relationship management, business development, or sales, preferably within sports or educational programs.

• Strong communication and interpersonal skills, with the ability to build and maintain long-term client relationships.

• Data-driven mindset with the ability to analyze and leverage insights for continuous improvement.

• Experience in managing multi-channel communications, with strong organizational and multitasking abilities.

• Ability to work collaboratively across departments and contribute to broader team success.

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