Technical Support Specialist

1 day ago

Aligarh, Uttar Pradesh, India beBeeServiceDesk Full time ₹ 8,00,000 - ₹ 12,00,000
Job Overview

This role is an opportunity to make a meaningful contribution to the success of our organization as a Service Desk Analyst.

You will be responsible for providing timely and efficient technical support, ensuring that our customers receive exceptional service.

The ideal candidate will have a strong understanding of IT service management principles and excellent communication skills.

Main Responsibilities:

  • Provide first-level technical support and resolve incidents promptly.
  • Manage service requests, incidents, and changes using ITSM tools.
  • Support user onboarding, access provisioning, and basic resource requests.
  • Monitor system health and generate performance reports.
  • Guide users through self-service portals and support documentation.
  • Coordinate with escalation teams for complex issue resolution.
  • Ensure compliance with service quality standards.

Requirements:

  • 2+ years of experience in IT service desk, help desk, or technical support.
  • Hands-on experience with cloud services support.
  • Proficiency in ITIL framework and service management processes.
  • Strong troubleshooting skills in application and infrastructure support.
  • Familiarity with remote support tools and basic system monitoring.
  • Excellent communication and customer service skills.
  • Ability to manage multiple tickets and priorities simultaneously.
  • Bachelor's or Master's degree in a relevant field.

Preferred Certifications:

  • ITIL Foundation (Required)
  • Google Cloud Digital Leader or Associate Cloud Engineer

We are looking for someone who can effectively collaborate with our team to deliver exceptional results. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply.

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