Customer Advocate

3 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 1,04,000 - ₹ 1,30,878

Customer Service Representative Role

Job Summary

This role involves providing exceptional customer service to clients through various communication channels. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Contact Center Operations: Respond to customer inquiries via phone, email, or chat, ensuring prompt and accurate information provision.
  • Issue Resolution: Troubleshoot and resolve customer issues, including technical problems and complaints, in a timely and professional manner.
  • Record Management: Maintain detailed records of customer interactions, transactions, comments, and complaints for future reference.
  • Collaboration and Feedback: Collaborate with internal teams to resolve complex issues and provide feedback on process improvements based on customer interactions.
  • Account Management: Follow up with customers to ensure satisfaction after resolving issues and maintain a positive and empathetic attitude while managing customer concerns.
Requirements
  • Education: High school diploma or equivalent required; bachelor's degree preferred.
  • Experience: Minimum 1 year of customer-facing experience; prior call center experience an asset.
  • Skill Set: Excellent communication and interpersonal skills, strong problem-solving abilities, and proficiency in computer applications.
What We Offer

We are committed to providing a comprehensive benefits package that includes opportunities for growth and development. This includes:

  • Ongoing Training: Regular training sessions to enhance your skills and knowledge.

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