Senior Remote Customer Advocate

4 days ago

Gurgaon, Haryana, India beBeeCustomerService Full time ₹ 9,00,000 - ₹ 12,00,000

Job Opportunity Overview

We are currently seeking a highly skilled and experienced Customer Service Representative to join our team.

This role is ideal for individuals who possess excellent communication and problem-solving skills, with the ability to work independently in a fast-paced environment.

The Customer Service Representative will be responsible for providing top-notch customer service to clients via phone, email, and chat, ensuring that all customer inquiries are resolved efficiently and effectively.

Key Responsibilities:

  • Customer Interaction: Communicate with customers in a professional and empathetic manner, addressing their concerns and resolving issues in a timely and effective manner.
  • Issue Resolution: Identify and resolve customer complaints, using critical thinking and problem-solving skills to find solutions.
  • Product Knowledge: Maintain a deep understanding of our products or services to provide accurate information and recommendations to customers.
  • Documentation: Accurately record customer interactions, transactions, and issues in our CRM system.

Requirements:

  • Customer Support Skills: Proven ability to deliver exceptional customer service in a fast-paced environment.
  • Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with customers and colleagues.
  • Technical Skills: Proficiency in CRM systems and contact center technologies.

Benefits:

  • Flexible Work Schedule: Enjoy a flexible work schedule, with the ability to work from home and manage your time effectively.
  • Opportunities for Growth: Take advantage of opportunities for growth and development, with access to ongoing training and professional development programs.

We offer a dynamic and supportive work environment, with a team of professionals who are passionate about delivering exceptional customer service.

Apply now to become a part of our team and take your career to the next level

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