Remote Customer Support Specialist

7 days ago

Gurgaon, Haryana, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 15,00,000

Job Title: Customer Service Professional

Job Description:

We are a leading remote work solutions provider, specializing in building efficient teams for customer service roles.

Our team excels in selective recruitment, in-depth training, and superior account management for seamless operations.

This is a full-time remote role for a customer service professional. The professional will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction.

The professional will also be accountable for maintaining accurate customer records, achieving targets and goals, and communicating feedback to the management team.

  • Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
  • Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
  • Maintain a deep understanding of products or services to answer customer queries and provide recommendations accurately.
  • Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
  • Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
  • Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
  • Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
  • Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
  • Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Requirements:

  • Customer support and customer experience skills
  • Excellent problem-solving and analytical skills
  • Ability to multitask and prioritize workload in a fast-paced environment
  • Experience with CRM systems and contact center technologies
  • Excellent verbal and written communication skills
  • Ability to work independently and remotely
  • A bachelor's degree or higher in a related field is preferred
  • Experience in a customer service or contact center environment is preferred

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