
Customer Service Advocate
11 hours ago
We are seeking a highly skilled and motivated customer service representative to join our team.
Key Responsibilities:- Handle inbound and outbound calls, emails, and chats to assist customers with their queries, complaints, or requests.
- Provide accurate information about products and services, resolve issues, and offer solutions to customer problems.
- Maintain a positive and professional attitude when interacting with customers.
- Follow communication scripts and guidelines to ensure consistency and accuracy.
- Meet performance targets such as call resolution time, customer satisfaction, and service levels.
- Document all customer interactions, follow-up actions, and resolutions.
- Provide feedback and suggest improvements for enhancing customer service processes.
- Handle customer escalation and ensure timely resolution of complex issues.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Knowledge of company products and services.
- Proficiency in MS Office and other software applications.
We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Others:This is a full-time position. The ideal candidate will have a high school diploma or equivalent and at least 1 year of customer service experience. We are an equal opportunity employer and welcome applications from diverse candidates.
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