Customer Service Advocate

11 hours ago


Gurgaon, Haryana, India beBeeCustomer Full time ₹ 1,04,000 - ₹ 1,30,878
Customer Service Representative

We are seeking a highly skilled and motivated customer service representative to join our team.

Key Responsibilities:
  • Handle inbound and outbound calls, emails, and chats to assist customers with their queries, complaints, or requests.
  • Provide accurate information about products and services, resolve issues, and offer solutions to customer problems.
  • Maintain a positive and professional attitude when interacting with customers.
  • Follow communication scripts and guidelines to ensure consistency and accuracy.
  • Meet performance targets such as call resolution time, customer satisfaction, and service levels.
  • Document all customer interactions, follow-up actions, and resolutions.
  • Provide feedback and suggest improvements for enhancing customer service processes.
  • Handle customer escalation and ensure timely resolution of complex issues.
Required Skills and Qualifications:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Knowledge of company products and services.
  • Proficiency in MS Office and other software applications.
Benefits:

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Others:

This is a full-time position. The ideal candidate will have a high school diploma or equivalent and at least 1 year of customer service experience. We are an equal opportunity employer and welcome applications from diverse candidates.



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