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3 days ago
We are seeking a Customer Support Specialist to join our team. This role involves:
- Responding to customer queries in a timely and accurate way via phone, email, or chat
- Monitoring customer complaints on social media and providing assistance
- Proficiency in using CRM software
- Multitasking and prioritizing tasks effectively
- Connecting with customers on calls as needed
This is a full-time opportunity working from our office. The shift is from 10:00 AM to 7:00 PM, with 5.5 days of work and rotational week offs.
Key responsibilities include resolving customer issues, providing exceptional support, and maintaining a positive attitude. We are looking for someone who is passionate about delivering excellent customer experiences.
Key skills required for this role include strong communication skills, problem-solving abilities, and multitasking capabilities. We also value individuals who can work independently and prioritize tasks effectively.
Required Skills and QualificationsThe ideal candidate will have 1-2 years of experience as a Customer Support Specialist or similar CS role. Familiarity with the ecommerce industry is a plus. We require a strong understanding of CRM software, active listening skills, and clear articulation.
BenefitsAs a valued member of our team, you will receive competitive compensation and opportunities for growth and development. We offer a dynamic and supportive work environment where employees feel valued and empowered to succeed.
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